Frequently Asked Questions

1. Why Is My Internet Slow?
Internet connections slow down for a variety of reasons. Sometimes the fault belongs to your internet service provider (ISP) and sometimes you're the culprit. It may be a little bit of both. Let's take a look at some common causes of internet slowdown.

It's Not Your Connection, It's Your Wi-Fi......

You have a fast connection, but Wi-Fi can degrade that speed in all sorts of ways. Most people won't enjoy all their bandwidth because Wi-Fi reception is not usually optimal. There are numerous ways to improve it, but they'll only take you so far. When using the internet wirelessly, you often have to lower your expectations a little bit.

Before you assume you aren't getting the speeds you pay for, make sure your expectations are correct. Try the same, slow download or run a speed test from a computer that's hard-wired (via gigabit ethernet, preferably), or plug a laptop's ethernet cable to the modem/router and compare the results.

 Last updated Tue, Mar 1 2016 11:20pm

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